J Fish + CO. – Privacy Policy
Effective Date: June 15, 2026
J Fish + CO. (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
visit our website;
contact us;
use our services;
interact with our AI systems;
communicate with us by phone, SMS, email, chat, or forms; or
engage with services we provide to our business clients.
By using our website or services, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
website visitors;
prospective clients;
business clients;
users interacting with our AI systems;
individuals communicating with us; and
customer information processed through services we provide to our clients.
2. Information We Collect
Depending on your interaction with us, we may collect the following categories of information:
Personal Information
name;
email address;
phone number;
business name;
appointment details;
billing information;
communication preferences; and
other information voluntarily submitted through forms, calls, chat, SMS, or email.
Communication Information
phone call recordings;
AI voice interactions;
voicemail recordings;
SMS or text message history;
email communications;
chatbot conversations;
appointment requests;
support inquiries; and
communication logs.
Technical & Usage Information
IP address;
browser type;
operating system;
device information;
pages visited;
website interactions;
timestamps;
referral sources; and
analytics or tracking data collected through cookies or similar technologies.
Transaction Information
If payments are processed through third-party payment processors such as Stripe, we may receive limited transaction details such as:
payment status;
billing name;
invoice details; and
subscription information.
We do not directly store full credit card information on our systems.
3. Information Processed on Behalf of Clients
As part of our services, we may process information belonging to our business clients and their customers through CRM systems, communication systems, automation workflows, AI systems, or booking systems.
This information may include:
names;
phone numbers;
email addresses;
appointment details;
customer inquiries;
communication records;
AI-generated summaries;
recordings;
transcripts; and
customer interaction history.
In these situations, our clients remain responsible for their own customer relationships, consent practices, and legal compliance obligations.
4. AI Voice, Automation & Call Recording
Our services may use AI-powered systems and automation tools to assist with:
call answering;
lead capture;
appointment booking;
SMS follow-up;
customer communication;
workflow automation; and
operational support.
Calls, AI interactions, voicemails, transcripts, and communications may be monitored, recorded, transcribed, analyzed, or stored for purposes including:
quality assurance;
training;
service improvement;
troubleshooting;
workflow optimization;
documentation; and
client reporting.
By communicating with us or interacting with systems we manage, you acknowledge and consent to such processing where permitted by applicable law.
AI-generated outputs, summaries, transcripts, or responses may occasionally contain inaccuracies or incomplete information.
5. How We Use Information
We may use collected information to:
provide and improve our services;
communicate with you;
schedule appointments;
send notifications or reminders;
deliver SMS or email communications;
process payments and subscriptions;
provide customer support;
improve website functionality and user experience;
analyze service performance;
monitor security and fraud prevention;
comply with legal obligations; and
develop, maintain, or improve AI and automation workflows.
6. Communications & SMS Consent
By submitting your information, contacting us, booking demos, requesting services, or opting into communications, you consent to receive communications from us, including:
emails;
phone calls;
AI-assisted calls;
SMS/text messages;
appointment reminders;
follow-up messages;
service notifications; and
operational communications.
Message frequency may vary.
Message and data rates may apply.
You may opt out of SMS communications at any time by:
replying STOP to any SMS message; or
contacting us directly at [email protected]
You may request assistance by replying HELP or contacting us directly.
Consent to receive communications is not a condition of purchase.
We do not sell phone numbers or SMS consent data to third parties for marketing purposes.
7. Third-Party Service Providers
We may use third-party providers, platforms, and software to support our services and operations, including:
Go High Level (GHL);
LeadConnector;
Twilio;
OpenAI;
ElevenLabs;
Stripe;
Google services;
analytics providers;
calendar providers;
hosting providers; and
other communication or automation providers.
These providers may process, store, transmit, or access information as necessary to perform services on our behalf.
Your use of third-party platforms may also be subject to those providers’ own privacy policies and terms.
8. Cross-Border Data Processing
Personal information may be processed, stored, or transferred outside your province, territory, or country, including in the United States or other jurisdictions where our service providers operate.
As a result, personal information may become subject to the laws and lawful access requests of foreign governments, courts, law enforcement agencies, or regulatory authorities.
9. Cookies, Analytics & Tracking Technologies
We may use:
cookies;
analytics tools;
tracking pixels;
website scripts; and
similar technologies
to improve website functionality, analyze traffic, understand user behavior, measure advertising performance, and support marketing activities.
These technologies may collect:
IP addresses;
browser information;
website activity;
pages visited;
referral sources; and
interaction data.
You may modify your browser settings to disable cookies; however, some website features may not function properly if cookies are disabled.
10. Data Retention
We retain personal information only for as long as reasonably necessary for:
the purposes described in this Privacy Policy;
operational and business needs;
legal and regulatory obligations;
dispute resolution;
security purposes; and
enforcement of agreements.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
11. Security Safeguards
We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of internet transmission, electronic storage, AI processing, or communication system is completely secure, and we cannot guarantee absolute security.
12. Your Privacy Rights
Subject to applicable law, you may have the right to:
access personal information we hold about you;
request corrections to inaccurate information;
withdraw consent where consent is the legal basis for processing;
request deletion of certain information;
opt out of marketing communications; and
request information regarding our privacy practices.
Requests may be submitted to:
We may require verification of identity before processing certain requests.
13. Children’s Privacy
Our website and services are not intended for children under the age of 18.
We do not knowingly collect personal information from individuals under 18 years old.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
Your continued use of the website or services after changes become effective constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
J Fish + CO.
Email: [email protected]
Phone: 647-711-7711
